Blog
PA/ Customer Relations Manager - Caroline /Personal Assistant / Relatiemanager – Caroline
PA/ Customer Relations Manager - Caroline /Personal Assistant / Relatiemanager – Caroline

PA / Customer Relations Manager – Caroline Bos

BSL is an IT company known for being open. Open about our technology, and our planning, keeping clients updated throughout their projects. And our “Bright Stories” campaign is another example of this openness. Your chance to get to know some of the individuals that make up the Bright Side of Software. This week it’s the turn of our PA / Customer Relations Manager – Caroline. She has been part of the Bright Side of Life for nearly eight years and is a pivotal part of the team. Her strength lies in connecting and communicating with her colleagues, as well as BSL’s clients.

PA / Customer Relations Manager – Caroline Bos

We’ve now reached number three in the Bright Stories series, where we take a look behind the scenes at BSL. Employing a series of behind-the-scenes films and blog posts, we want to tell you more about some of our employees and show how each contributes to our success. First, it was the turn of Eric and Jurjen. Today we learn more about Caroline.

Working at BSL

Caroline first began work as interim Office Manager, for just three months. We later extended this for a year, followed by a second year! And now she’s been with us for nearly eight years. But her role is now PA / Customer Relations Manager, as it soon became apparent that maintaining good customer relations and effective communication is in Caroline’s DNA. And BSL, of course, wanted to make full use of this talent.

“Having contact with our clients is what I really enjoy, as well as communicating internally with our developers. I also think personal contact is really important, particularly nowadays when so much is digital. Together with Martyn, I often visit clients and new prospects. I do the “no nonsense” part of the conversation, while Martyn handles the technical side. We make a good team”.

“It’s nice to see the positive feedback from colleagues. They think I’m trendy! Yes, well…people like me are obviously different from developers”.

On the move

With a father in the armed forces, Caroline regularly moved house, in the Netherlands as well as abroad. So from an early age, she soon learnt how to make friends at each new school. But Caroline never minded all the moving around, because she likes to meet new people, and will soon start a conversation. Later on, she met her husband, who travelled the world as a golf professional. She accompanied him on his trips for nearly five years, taking care of things such as booking hotels and flights, through to handling sponsorship contracts.

A varied background

During her career, Caroline has carried out a variety of work. Including working in the recruitment branch for several years, from intermediary to sales executive. She has been an air hostess too, responsible for the comfort of passengers. But a common thread throughout has been her ability to organize, communicate with others, and take care of their needs. This work is also what she enjoys doing most. In other words, the role of PA / Customer Relations Manager is ideal for Caroline.

“If I’m only doing administrative work the whole time, I’m not nice to be around at the end of the day’! Luckily we have Diana here at BSL who can do this instead”.

Motherhood v. Personal Assistant

Caroline has two sons aged 24 and 21, both studying in Amsterdam. And her role at home is, in fact, similar in many ways to that at BSL. She arranges holidays, meals in Amsterdam, special family events, and keeps the household running. She enjoys city trips with her family, listening to her kids’ stories, and giving advice (whether or not they ask for it!)

“ Every day, I try to make things as easy as possible for Martyn to do his work”.

BSL

In the years that she has worked at BSL, Caroline has learnt a great deal about project planning. And about social media too, having completed a digital online marketing course in Dublin. She enjoys marketing, discovering why people click on a particular Social Media post, for example. And devising new marketing campaigns with Martyn is something she loves doing. Already a first-class organizer before joining BSL, BSL has helped her develop her skills even further.

Contact our PA / Customer Relations Manager

Would you like to find out more about our IT company, BSL? Then Caroline would be pleased to talk to you! Just contact us, she will be happy to help you – and of course, the coffee is always ready!

Introducing a new Graphic Workflow system at NBD Biblion

Introducing a new Graphic Workflow system at NBD Biblion

NBD Biblion supplies media and books to Dutch public libraries and school media centres. We developed their Media Information and Production System (MIPS), which catalogues hundreds of new titles each month. Our most recent project encompasses the design and development of their new Graphic Workflow.

New developments for the Keylane Careers website

New developments for the Keylane Careers website

Keylane is a provider of SaaS software for the insurance and pensions industry. With rapid growth and employees in four countries, the company is constantly seeking new talent. Keylane has engaged BSL to create new pages for the “Keylane Academy” to showcase career development opportunities within the company.

Pulse – enhanced user experience and embedded AI

Pulse – enhanced user experience and embedded AI

Pulse just got better! Our latest Pulse release, developed for PricewaterhouseCoopers (PwC) by BSL, leverages cutting-edge Azure AI technology. It introduces new AI-based features such as translation, summarisation, and sentiment analysis. We’ve also redesigned the user interface for an improved user experience.

Progressive Web Apps in EU undermined by Apple?

Progressive Web Apps in EU undermined by Apple?

If you aren’t familiar with mobile app development, you may not know that Apple has recently thrown a rather large spanner into the iOS ecosystem. Since the early betas of iOS 17.4 were made available, developers noted that so-called “Progressive Web Apps” (PWAs) were no longer functional in the EU. Our blog explains more.

The role of AI in Business Intelligence for multinationals

The role of AI in Business Intelligence for multinationals

BSL delivers Business Intelligence solutions to multinational organisations, integrating content from thousands of publications worldwide and delivering daily themed news alerts and briefings to business users. Recently, we’ve introduced AI technologies to these services, and our latest blog post highlights some of the benefits.

Whiteboards and the Canon of the Netherlands app

Whiteboards and the Canon of the Netherlands app

Recently, a digital whiteboard supplier called CTOUCH reached out to BSL, requesting permission to include the Canon of the Netherlands app in their store for use on their digital whiteboards in classrooms. We liked the idea and recently created a special version of our app designed specifically for the big screen.

Google Looker Studio: Making sense of big data

Google Looker Studio: Making sense of big data

In today’s fast-paced world, making quick and well-informed decisions is crucial. Google Looker Studio is a free tool that can give you a significant advantage. It can help you transform your vast amount of Analytics data into informative, easy-to-read dashboards and reports that are completely customizable.

Let BSL take care of your website maintenance updates

Let BSL take care of your website maintenance updates

We understand the importance of regular website maintenance updates for WordPress and Drupal. Hackers sometimes target popular open-source products, so keeping your CMS and any plugins up-to-date is essential. Trust BSL to keep your website up-to-date and secure while you focus on crafting persuasive content for your audience.

BSL Summer event on the water

BSL Summer event on the water

It was time for our annual summer event with the whole company. This year, Diana arranged a boat trip in a salon boat along the Vecht towards Loenen and Vreeland. After the boat trip, the summer event continued in the restaurant of Bistrotel ‘t Amsterdammertje, where everyone enjoyed a delicious dinner.

Adobe Firefly and Photoshop Beta with generative fill

Adobe Firefly and Photoshop Beta with generative fill

After the success of ChatGPT and Midjourney AI – both already in use at BSL – Adobe didn’t want to be left behind and made public their Beta releases of Adobe Firefly and Photoshop AI. With the arrival of the Adobe Betas, we’ve turned our attention to the new kids on the block, comparing them with Midjourney.

Midjourney prompts – Describing your perfect image

Midjourney prompts – Describing your perfect image

In an earlier blog, we introduced Midjourney as a tool we use within BSL when designing websites and banners for blogs. To direct Midjourney to create the image you have in mind, you need to write a prompt describing the image. This new blog discusses Midjourney prompts and some of the commands and parameters you can use.

Drupal 9 development using Tailwind CSS

Drupal 9 development using Tailwind CSS

Using Drupal, BSL has developed an extensive Intranet site to which we all have access. We’re developing a new version of the site, and in this blog, one of our developers talks about some of the tools we are using, including Twig templates, the Entity and Form APIs and Tailwind CSS.

Midjourney AI – Turning your ideas into images

Midjourney AI – Turning your ideas into images

Over the past few weeks, BSL has been exploring the many possibilities offered by Artificial Intelligence. This latest blog describes the use of Midjourney AI, a web service that generates images based on natural language descriptions (“prompts”). The results are impressive. Read our blog to find out more.

The benefits of long-term partnerships

The benefits of long-term partnerships

NBD Biblion offers personalised book and media title recommendations to schools and libraries, and supplies their clients with the titles they select. BSL has had a long-term partnership with NBD Biblion for more than twenty years, delivering development teams, technical advice, and support.

ChatGPT for business information analysis

ChatGPT for business information analysis

After the initial enthusiastic response to the introduction of ChatGPT and AI, attention switched to the unreliability of many ChatGPT answers. However, using Azure OpenAI (ChatGPT) and Cognitive Search with reliable data, we can deliver reliable, high-quality business information in response to natural language queries.

Browser engine wars – Part 2 – The impact of Apple’s iOS monopoly

Browser engine wars – Part 2 – The impact of Apple’s iOS monopoly

The Apple iOS monopoly means that every app on iOS – including browsers from Apple’s competitors – must use WebKit to display web content. While it’s not uncommon for browser developers to use a third-party engine, they can usually control which engine features they use in their browser and – if needed – add custom features.

Browser engine wars – Part 1 – How did we get here?

Browser engine wars – Part 1 – How did we get here?

The Register recently reported that Google is working on an iOS version of Chromium. A few days later, a second article claimed that Mozilla is working on an iOS version of Gecko, Firefox’s browser engine. Both reports suggest that the Apple browser engine on iOS, WebKit, is in danger of losing its monopoly.

Donation on behalf of earthquake victims in Turkey and Syria

Donation on behalf of earthquake victims in Turkey and Syria

On Monday, 6 February, several powerful earthquakes and aftershocks hit Turkey and Syria. This disaster affects as many as 23 million people, including many who are already in desperate need due to the conflict in Syria. If possible, please join us in making a donation on the Giro555 website.

WordPress and page-builders such as Divi and Elementor

WordPress and page-builders such as Divi and Elementor

For building websites on behalf of clients, we often use WordPress together with page-builders, making it easy to prototype and develop modern, responsive websites. With page-builders such as Divi and Elementor, you can easily and quickly design and build pages to match almost any design.

2022 and the Bright Side of Life

2022 and the Bright Side of Life

Taking the time to reflect regularly on the things we are grateful for at the Bright Side can help shift our perspective to focus on the positive aspects of our work. So, here are the things for which I’m grateful in 2022.

SEO benefits, and the power of good-quality content

SEO benefits, and the power of good-quality content

Many business owners still think their websites are merely visiting cards. Their “go-to” expression is: “our clients/audience already know where to find us…”. This may be true, but optimizing your website will reach new clients and audiences.

New Keylane Careers website

New Keylane Careers website

Keylane asked BSL to help design and build a new Careers website. The main aim is to increase the number of visitors by improving the organic search performance. To achieve this, we’re introducing a new design and adding blogs.

Cloud provider migration: What are the benefits?

Cloud provider migration: What are the benefits?

The focus of Cloud computing is to improve the efficiency of IT services. By choosing a cloud-based solution, organisations can stay up-to-date with technology innovations and benefit from higher scalability, lower expenses, and enhanced security.

A new website for BoekWijzer

A new website for BoekWijzer

We’ve completely revamped the BoekWijzer website! The website was built to support the BoekWijzer app, the mobile guide to the world of Dutch literature. Using the app, you can quickly and easily stay up to date with the latest literary news.

New developer / web designer at BSL

New developer / web designer at BSL

If you have any questions about your website or web design in general, then Patrick van Bennekom is ready to help you five days a week at BSL. Patrick helps to design and create websites and apps for our customers, including the design of logos and house styles to deliver a professional end product.

Migrating to the Cloud, benefits and opportunities

Migrating to the Cloud, benefits and opportunities

Several of our clients are migrating to the Cloud, and some that aren’t yet ready for this step are reviewing their legacy systems, intending to migrate to the Cloud in the future. We’ve recently completed two migrations on behalf of multinationals, and our experience has taught us that a direct approach (simply redeploying existing databases and applications on virtual machines) is not always the best route…

Beleev: Controlled Multisensory Environments

Beleev: Controlled Multisensory Environments

Perhaps you have never heard of snoezelen, a Dutch term that describes controlled multisensory environments (MSE) that stimulate various senses within a custom environment – a so-called “Snoezel” room. On behalf of St. John the Baptist special education school in Kerkrade, we’ve created custom software to create and manage so-called “Snoezel” rooms, controlling, lights, audio, switches and a video projector.

Goodbye 2021 and COVID-19 lockdowns – It’s time to look back

Goodbye 2021 and COVID-19 lockdowns – It’s time to look back

So who, in early 2020, thought that we’d still be operating under COVID-19 lockdown measures in January 2022? Luckily, my skill set has given me a better understanding of software development and technology than catering or hospitality. As director of an IT company, I’m happy to say that Bright Side of Life has taken to remote working as a fish to water. Let me tell you about our year.

Canon of the Netherlands apps now available in stores

Canon of the Netherlands apps now available in stores

The Dutch Canon of the Netherlands (2007) tells the story of how the Netherlands was formed. Using the Canon, BSL developed the popular EnToen Nu apps for iOS and Android a few years later. In 2020, the Canon was extensively revised, so we’ve completely rewritten the Canon apps, bringing them up-to-date, making them faster and even more fun to use. They’re now available in the app stores.

4

Previous

5

Next

Contact BSL