Software Support

BSL Software Support Services

BSL is here to help you…

You choose when and for how long!


When a software product enters production, users often need long-term support and maintenance. That’s why we offer our customers support services, with guaranteed response times. With a support contract, you can contact BSL for all your problems and questions.

With a Bright Side of Life maintenance contract, you know exactly where you stand. You can choose one of our standard maintenance agreements, or one customized for you. And by adding Operational Support, our support engineers are just a phone call away.

Benefits of a maintenance contract:

  • Guaranteed software uptimes
  • Guaranteed response times
  • 24/7 availability
  • Access to development / test releases
  • Free software updates
  • Technical installation and on-site support services
  • Guaranteed compatibility with your systems

Online support 
Our Support Site is available 24/7 to customers with a maintenance contract. Customers use this website to request support and to follow the progress of outstanding support requests. To use our support site, you only need a username and password. For more information about software maintenance contracts, please email

Operational support
With a BSL operational support contract, we can provide you direct access to our support engineers during office hours, weekends and 24/7!

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