Internal and external communication skills are important. Therefore it’s no surprise that the entire BSL team recently took part in a communication training refresher. A perfect opportunity to hone our skills. In addition, we got to know our new colleagues, and as a result bringing the team closer together. Read our blog to find out exactly what the training has delivered.
Optimize our standups
One of the key goals for this training was to optimize our daily stand-up. Our stand-up is a meeting of up to 15 minutes each morning where we plan and coordinate our work for the day. Therefore a key moment, as our objectives for the day are formulated and expectations from colleagues are expressed. A little focus on the standup can make a big difference to our communications, and our performance.
During the communication training we learned to communicate effectively and clearly. Most importantly – we don’t exceed 15 minutes! In addition, we aim to develop a product backlog application for the team over the coming weeks. After all, we are still a software company 😉 Until then, we record our objectives using “post-it notes” on an “old-fashioned” board.
BSL team qualities
Of course there was also time to work on analyzing and resolving individual problems with communication. Each of us completed their core quadrant, so everyone became aware of his/her own qualities. But Achilles heels are also exposed. Too much of a good thing can work against you, with confidence leading to arrogance. Maybe you are allergic to those with qualities that oppose your own, leading to irritation. It was illuminating to get to know your own strengths and weakness, and those of your colleagues. This gives more insight into your own performance, and an opportunity to improve in the future. Most of all, it helps us to work better with our colleagues.
Successful communication training
In addition, we were introduced to various theories and took part in a number of interesting exercises. Despite the fact that some of us were already aware of some of these theories (from mindfulness, or earlier training), it was refreshing to revisit them with colleagues. For example, during a difficult discussion, don’t make assumptions on behalf of others, and don’t be too quick to judge. “Don’t judge or draw conclusions too quickly” is probably crucial when talking to customers. Most importantly – listen. Maybe take an opportunity to summarize and confirm what you’ve been told, before expressing your own opinion.
The communication training has already delivered positive results at BSL. Our short lines, and flat hierarchy means that communications within BSL are usually good. But there are many opportunities for misunderstandings, and we’ve learned how to manage this better. Most noteworthy, our stand-ups have measurably improved, with a positive effect on the entire working day. In addition, everyone was able to develop a personal action plan and we got to know some of our colleagues better. All in all, the communication training was a great success and we all enjoyed two great days working together as a team!
