Members of Dutch libraries have been able to borrow and read e-books on their mobile devices since January 2014. BSL was asked to design and develop the customer service portal for e-book users. The e-books customer service website has recently been extended by our developers.
BNL e-books customer service
We developed the e-books customer service website for Stichting Bibliotheek (BNL) in late 2013. The site was developed using Drupal, a popular CMS used by Bibliotheek.nl, KB and other clients. The CMS is used by BNL product specialists to catalog common problems and issues encountered by users. This information can be structured by the specialists so that users are able to navigate through a series of questions & answers, and hopefully arrive at a page that will provide relevant advice – and a solution.
Frequently asked questions
With this ‘Frequently asked questions‘ at the heart of the site, the e-books customer service portal keeps Stichting Bibliotheek (BNL) e-book users up-to-date about anything related to the use of e-books on different mobile devices. The website also has an informative role to play, and doesn’t simply deal with issues handled by the average help desk. For example, visitors to the site have access to many instruction movies and tips aimed at helping new e-books users…
Reaction form
Judging by the number of visitors to the site, it’s a big success. As part of the site, the reaction form is one of the ways in which users can contact the service desk. Stichting Bibliotheek.nl has listened closely to its users in recent months and has decided to make modifications to the reaction form on the basis of their feedback. BSL was asked to carry out these changes, and the new form is now available online.
More information
Do you have any questions? Then visit our contact page to find out more.