WCC Documentation Portal, Support Centre
and Download Portal

All support services in one place

WCC Group Website Development

The WCC Group is a leading provider of advanced solutions for Public & Private Employment Services and ID/Security Services. Their Employment solutions enable government agencies (such as the UWV) – and large commercial Employment agencies – to quickly and expertly match jobseekers with suitable and sustainable jobs. Their ID/Security Solutions enable governments to manage large volumes of identity data to protect borders and citizens while proving legal identity for all. They are a global supplier, with sales offices in the Netherlands, Asia and the USA.

We created their new Corporate website in 2019, using WordPress and a custom DIVI theme that implements their brand. In addition, we optimised the content for SEO performance. Finally, we designed a set of Google Data Studio reports for their marketing team, making it easy to monitor the site performance. The impact has been immediate, with a 300% growth in organic traffic over the first 12 months.

Documentation Portal, Support Centre and Downloads Portal
WCC Support Centre

WCC Documentation Portal

After completing the Corporate website, we turned our attention to the Documentation Portal. The Documentation Portal is an essential resource for WCC development partners and client-based development teams. As successful global solution providers, WCC relies on development teams located worldwide, and the Documentation Portal provides direct access to ELISE source code. All indexed using Solr for easy and flexible search access.

Developed using Drupal 8 (with a transition to Drupal 9 planned), the Documentation Portal also honours the WCC Corporate brand. We provide straightforward, easy to follow themes throughout the site, guiding developers in critical areas such as Architecture, Setup, Matching models and Replication. Within each theme, we include concepts, tasks, and examples. Flexible, fast and fully integrated with their Support Centre, the Documentation Portal is an important WCC resource.

WCC Documentation Portal

After completing the Corporate website, we turned our attention to the Documentation Portal. The Documentation Portal is an essential resource for WCC development partners and client-based development teams. As successful global solution providers, WCC relies on development teams located worldwide, and the Documentation Portal provides direct access to ELISE source code. All indexed using Solr for easy and flexible search access.

Developed using Drupal 8 (with a transition to Drupal 9 planned), the Documentation Portal also honours the WCC Corporate brand. We provide straightforward, easy to follow themes throughout the site, guiding developers in critical areas such as Architecture, Setup, Matching models and Replication. Within each theme, we include concepts, tasks, and examples. Flexible, fast and fully integrated with their Support Centre, the Documentation Portal is an important WCC resource.

Documentation Portal, Support Centre and Downloads Portal

“We are amazingly proud of the work BSL has done for us. BSL’s team worked with us through professional, well-thought-out website design, development, and content editing processes. Their commitment to quality, technical expertise, and process discipline is inspiring. They deliver websites that meet our expectations and gets awesome feedback from our customers and investors.”

Cristina Coco

Marketing Director, WCC Group

WCC Support Centre (and Download Portal)

Last but not least, we created a new version of the WCC Support Centre and Download Portal, once more using Drupal 8 (with a transition to Drupal 9 planned). The Support Centre is the first stop for WCC clients needing assistance or access to software downloads.

WCC manages user accounts for the Support Centre and the Documentation Portal within Salesforce as part of their client relationship management. We automatically import new users and updated accounts using custom BSL modules that synchronise this information. There is also a custom interface for support managers, who can quickly and easily customise which products, documentation and downloads are available to each user. Finally, the Support Centre links directly to the Jira ticketing system to submit and monitor support requests.

Documentation Portal, Support Centre and Downloads Portal

At BSL, you’re at the right address for…

Experience with Drupal and WordPress

BSL can build a website entirely from scratch, using modern web development technologies ranging from Java and Javascript/CSS/HTML to React.js and other frameworks. However, there are advantages to using off-the-shelf open-source solutions, such as WordPress and Drupal. Both are flexible, you can deliver websites quickly, and our Drupal and WordPress experts can integrate them with almost any existing service. The best of both worlds, offering transparent integration with your business and easy-to-use interfaces for your Marketing teams, so they can regularly update their content.

A full range of services

Every customer – including the WCC Group – has deadlines, and it’s usually a given that clients want their new websites as soon as possible. Our specialists can handle almost every aspect of modern website development in-house, starting with modern design, wireframes, prototyping and website development. Uniquely, we can also develop custom website integrations, developing custom plugins, or integrating high-performance search services (such as SOLR or Elastic). We also have authors that can produce content (in native English / Dutch) optimised for SEO/SEA performance. And once your site is up and running, we can support you using Google services such as Adwords, Analytics, Search Console, Tag Manager and Data Studio. All essential for monitoring your web traffic and enhancing your website performance.

Offering support to their customers is very important for WCC. The existing Support Centre and Documentation Portal had to be adapted to meet the latest requirements and honour the new Corporate branding. For each project, we set up an Agile development team to accommodate frequent changes throughout the development. The BSL team offers a complete set of services and has a lot of design and technical know-how to handle all aspects of the project in-house.

Roderick

Front-end Developer, Bright Side of Life

Any questions?

Do you want to get an estimate for developing your custom software. Or advice on creating new websites, or integrating web applications with existing systems. We're happy to answer any questions you may have, no strings attached. Give us a call, or get in touch at sales@brightside.nl!

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