Bright Side of Life Support

BSL Support

BSL supplies complete solutions for clients that include:

  • newspaper/online publishers
  • international banks and consultancy services
  • the Dutch Police

Such organizations have high expectations, working around the clock. Naturally this places high demands on the quality and reliability of our software. A challenge we are more than happy to meet.

 

A helping hand

If things do go wrong, these clients expect us to be there. Sometime 24 hours a day, seven days a week. They expect us to provide professional support and advice. And of course, that’s what we do!

BSL Support

Software maintenance contracts

We support our clients throughout the development cycle. Once the software is in production, many of our customers expect long-term support. We meet this need by offering standard maintenance contracts. Customized agreements designed to suit the preferences of individual customers are also available.

The many benefits include:

  • free software updates
  • access to development/acceptance testing systems for new releases
  • helpdesk support
  • 24/7 service monitoring
  • technical installation and on-site support services
  • guaranteed compatibility with your systems – today, and in the future

Operational support

With an (optional) operational support contract from BSL, we can offer you direct access to our support engineers during office hours, in the weekend, and even 24hr/7 days per week.

 

On-line support

The BSL Support Site is available to clients with a maintenance contract. Clients use the web site to submit support requests, and to follow progress made on open support issues. A username and password provides access to the support site.

If you want more information about software maintenance contracts, or want access to the support site, please send an e-mail to support@brightside.nl.

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